Showroom Visit Terms of Service
These Terms of Service ("Terms") apply when you book or make a self-guided visit to the ZLM Outdoor Living showroom at 9422 Marine City Hwy, Casco, MI 48064 outside our staffed business hours ("Showroom Visit"). They are an agreement between you and ZLM Services LLC, doing business as ZLM Outdoor Living ("ZLM," "we," "us," or "our"). By requesting a booking, completing identity verification, or entering the showroom, you agree to these Terms. If you do not agree, please do not book or visit.
1. Who can book
- You must be at least 18 years old and able to enter into a binding agreement.
- You must provide accurate information, including your legal name, email address, and a mobile phone number you control.
- You must complete identity verification (see section 2). We may refuse, cancel, or limit any booking at our sole discretion, including if verification fails or cannot be completed.
2. Identity and phone verification
- To protect our property, staff, and visitors, every booking requires a photo of a valid, unexpired government-issued photo ID and a live selfie. This check is performed by our verification provider, Didit. How this information is handled is described in our Showroom Visit Privacy Policy.
- We also verify your mobile number by sending a one-time code by text message. Message and data rates may apply. These one-time verification messages are not marketing, and we will not add you to any marketing list because of them.
- The person who verifies must be the person who attends. You may not book on behalf of someone else.
3. Your entry code
- After you are verified and your booking is confirmed, we email you a QR code. It opens the showroom Main Entrance only, and only during your booked visit window (generally one hour).
- Your QR code is personal and non-transferable. Do not share, forward, copy, or post it. You are responsible for any entry made with your code.
- Do not prop doors open or let anyone in who is not part of your party. Make sure the door closes and latches behind you when you leave.
- We may cancel or disable your code at any time, including for safety, security, or operational reasons.
4. During your visit
- You must be present for the whole visit. Anyone with you is your responsibility, and any minors must stay with you at all times.
- Stay within the public showroom areas. Offices, shop, warehouse, yard, equipment, vehicles, and any area marked private or employees-only are off limits.
- Handle displays, samples, and furniture with reasonable care. Do not climb on, move, or disassemble displays, or operate equipment or controls unless a display clearly invites you to.
- No smoking, vaping, alcohol, illegal drugs, weapons (where lawful to prohibit), or pets other than service animals.
- Do not remove any item, sample, literature, or property unless it is clearly marked as free to take.
- Leave by the end of your booked window. Overstaying, or returning without a new booking, may be treated as trespassing.
- In an emergency, call 911 first, then call us at (810) 213-8010.
5. Video and audio recording
The showroom, entrances, and grounds are monitored by video cameras, and some devices may also record audio where permitted by law. Entry events are logged. By visiting, you acknowledge and consent to being recorded. We use recordings for security, safety, loss prevention, and to enforce these Terms, and we may share them with law enforcement or insurers when appropriate.
6. Purchases, quotes, and information
Showroom Visits are for browsing only. No sale, quote, price, or design is binding unless it is put in writing by ZLM. Displayed products, finishes, and colors may differ from what is currently available or from what is installed at your property.
7. Damage and responsibility
You are responsible for any loss of or damage to ZLM's property caused by you or anyone in your party, beyond normal wear from careful browsing. We may seek reimbursement for that loss or damage and may report suspected theft, vandalism, or trespass to law enforcement.
8. Changes and cancellations
- You may cancel or change a booking by contacting us before your visit. Cancelled bookings disable the related QR code.
- We may cancel or reschedule a booking at any time, for example because of weather, maintenance, a private event, or a safety concern. We will try to let you know by email or text.
9. Assumption of risk and limitation of liability
Self-guided visits take place without ZLM staff present. You agree to use reasonable care for your own safety and that of your party, including on walkways, steps, display surfaces, and in parking areas, and to report any hazard to us. To the fullest extent permitted by law, ZLM, its owners, employees, and agents are not liable for any indirect, incidental, special, or consequential damages, or for loss of or damage to personal property you bring onto the premises, arising from your booking or visit. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for our own gross negligence or willful misconduct.
10. Indemnity
You agree to indemnify and hold harmless ZLM and its owners, employees, and agents from claims, losses, and expenses (including reasonable attorney's fees) arising from your breach of these Terms or from the acts of you or anyone in your party during a Showroom Visit.
11. Governing law
These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts serving St. Clair County, Michigan, and you consent to their jurisdiction.
12. Changes to these Terms
We may update these Terms from time to time. The version posted on this page when you book applies to that booking.
13. Contact us
ZLM Services LLC, doing business as ZLM Outdoor Living
9422 Marine City Hwy, Casco, MI 48064
Phone: (810) 213-8010
Email: office@zlmoutdoorliving.com
See also our Showroom Visit Privacy Policy.