Privacy Policy
This Privacy Policy explains how ZLM Services LLC, doing business as ZLM Outdoor Living ("ZLM," "we," "us," or "our"), collects, uses, and protects information in connection with our text messaging program, which sends SMS, MMS, and RCS messages (together, "Messages"). Our messaging program is for internal use only. It is used to communicate with our own employees about work-related matters.
1. Who this policy covers
This policy applies to ZLM employees who have given us a mobile phone number and agreed to receive work-related Messages from ZLM.
2. Information we collect
- Contact information: your name and the mobile phone number you give us during onboarding or through our HR and payroll system.
- Message content: the Messages we send you and any replies you send us, for example a reply that gives your actual clock-out time.
- Consent records: the date, time, and method of your opt-in and of any opt-out.
- Delivery information: technical data from our messaging provider, such as delivery status, timestamps, and carrier information.
- Work records related to Messages: time-clock information, such as clock-in and clock-out times, that a Message refers to or that your reply asks us to correct.
3. How we use your information
- To send work-related notifications, such as reminders when you appear to have forgotten to clock out, schedule and job updates, and operational notices.
- To receive and process your replies, including time-clock corrections, which a manager reviews before any payroll record is changed.
- To keep records of consent and opt-outs and to honor your messaging preferences.
- To keep the messaging program working, secure, and in compliance with applicable law and carrier requirements.
We do not send marketing or promotional Messages through this program.
4. How we share information
We share information only as follows:
- Service providers that process information on our behalf to operate the messaging program, such as Twilio and the wireless carriers that deliver Messages. They may use it only to provide those services.
- Payroll and HR systems we already use to manage your employment, when a Message involves your time records.
- Legal requirements: when required by law, subpoena, or court order, or to protect the rights, safety, or property of ZLM, our employees, or others.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell, rent, or trade your personal information.
5. Your choices: opting out and getting help
- Reply STOP to any Message to stop receiving Messages. We will send one confirmation Message and then no more unless you opt back in.
- Reply START to opt back in.
- Reply HELP for help, or contact us using the details below.
Opting out of Messages does not affect your employment. You will continue to receive work information through other channels.
6. Data retention
We keep Message records and consent records only as long as we need them for the purposes above, to meet our legal and payroll recordkeeping obligations, and to resolve disputes.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to people who need it to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Children
Our messaging program is not directed to children under 13, and we do not knowingly collect information from them.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date above.
10. Contact us
ZLM Services LLC, doing business as ZLM Outdoor Living
9422 Marine City Hwy, Casco, MI 48064
Phone: (810) 213-8010
Email: office@zlmoutdoorliving.com
See also our Messaging Terms of Service.